DialChamp

Terms and Conditions

1. Agreement to Terms

1.1 These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (you), and DialChamp LIMITED, located at 4 Blackburn Rd, Accrington, BB5 1HD, United Kingdom (we, us), concerning your access to and use of the DialChamp (https://www.dialchamp.com) website as well as any related applications (the Site).

The Site provides the following services: Online startup community for networking. You agree that by accessing the Site and/or Services, you have read, understood, and agree to be bound by all of these Terms and Conditions.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately. We recommend that you print a copy of these Terms and Conditions for future reference.

1.2 The supplemental policies set out in Section 1.7 below, as well as any supplemental terms and conditions or documents that may be posted on the Site from time to time, are expressly incorporated by reference.

1.3 We may make changes to these Terms and Conditions at any time. The updated version will be indicated by an updated “Revised” date and will be effective as soon as it is accessible. You are responsible for reviewing these Terms and Conditions to stay informed of updates. Continued use of the Site represents acceptance of such changes.

1.4 We may update or change the Site from time to time to reflect changes to our products, users needs, and/or business priorities.

1.5 The Site is intended for users who are at least 18 years old. If you are under 18, you are not permitted to register for the Site or use the Services without parental permission.

1.6 You, the user of our platform, take complete responsibility for sharing intellectual property. Users assume responsibility for using Non-Disclosure Agreements when sharing sensitive information with others.

1.7 Additional policies which also apply to your use of the Site include:

  • Our Privacy Notice, which sets out the terms on which we process any personal data we collect from you or that you provide to us.
  • Our Cookie Policy, which sets out information about the cookies on the Site.
  • Certain parts of this Site can be used only on payment of a fee.

2. Acceptable Use

2.1 You may not access or use the Site for any purpose other than that for which we make the Site and Services available. It may not be used in connection with any commercial endeavors except those specifically endorsed or approved by us.

2.2 As a user of this Site, you agree not to:

  • Systematically retrieve data or other content to compile a database or directory without written permission.
  • Make any unauthorized use of the Site, including collecting user emails or creating false accounts.
  • Use a buying or purchasing agent to make purchases on the Site.
  • Bypass, disable, or interfere with security features.
  • Engage in unauthorized framing or linking of the Site.
  • Trick, defraud, or mislead us or other users.
  • Misuse our support services or submit false reports.
  • Use automation such as scripts or bots for activity.
  • Interfere with or burden the Site or its networks.
  • Impersonate another person or use someone else’s username.
  • Sell or transfer your profile.
  • Harass or harm others via the Site.
  • Use Site content to compete with us.
  • Reverse engineer Site software or components.
  • Access restricted parts of the Site.
  • Harass our employees or users.
  • Delete copyright or proprietary notices.
  • Copy or adapt the Site’s software/code.
  • Upload or transmit malicious code or spyware.
  • Engage in repetitive or abusive automation (e.g., scraping).
  • Disparage or tarnish our brand.
  • Use the Site illegally or in violation of regulations.
  • Threaten users with negative feedback or incentivized feedback.
  • Misrepresent your skills or information.
  • Advertise unauthorized products or services.
  • Falsely imply affiliation with us or another brand.

3. Description of Services; Marketplace Role

3.1 DialChamp operates an online marketplace that connects businesses seeking outbound sales calling services (“Posters”) with independent, freelance callers who provide those services (“SalesAgents”). References in these Terms and Conditions to the “Services” mean operating this marketplace - job posting, caller discovery, messaging, dialing, outcome logging, and billing tools - and not the outbound calls themselves.

3.2 DialChamp is not a party to, and does not itself provide, any calling, sales, or telemarketing services. SalesAgents are independent contractors who contract directly with Posters through the Site; DialChamp is not an employer, agent, or representative of any SalesAgent, and is not a supplier of calling services to any Poster.

3.3 DialChamp does not vet, guarantee, warrant, or take responsibility for the accuracy of any SalesAgent’s representations, the quality of any call made, the conduct of any Poster, or the outcome of any call, lead, meeting, or sale. Engaging a SalesAgent through the Site is at each Poster’s own discretion and risk.

4. Fees, Billing and Payment Terms

4.1 Posters pay for use of the Site and Services as follows:

  • a recurring subscription fee, billed in advance on the plan selected when the Poster’s account is activated;
  • a per-booking commission, charged each time a SalesAgent logs a qualifying outcome (as described in the applicable Job posting) on a call made on the Poster’s behalf; and
  • hourly usage fees, calculated from a SalesAgent’s logged dialing activity on the Poster’s Jobs and billed on a recurring (currently weekly) basis.

4.2 By adding a payment method to your account, you authorise DialChamp to charge that payment method automatically, without further notice or signature, for each of the amounts described in clause 4.1 - including charges initiated without your presence or confirmation at the time of charge.

4.3 Amounts billed to Posters include DialChamp’s platform fee, which is not separately itemised from the underlying SalesAgent rate or commission.

4.4 All fees are quoted and billed in GBP, exclusive of any applicable taxes, which you are responsible for unless we are required by law to collect them.

4.5 If a charge fails, we may retry it, suspend your ability to message or hire SalesAgents until it is resolved, and/or pursue the amount owed by any other lawful means.

5. Refunds, Billing Disputes and Chargebacks

5.1 A commission under clause 4.1 is earned by a SalesAgent, and payable by the Poster, once the qualifying outcome (for example, a call completed and a meeting logged as booked) has occurred and been recorded on the Site. Hourly fees under clause 4.1 are earned and payable based on logged dialing activity, regardless of the length, outcome, or substance of any individual call.

5.2 Because fees under clause 4.1 are tied to the service actually performed - calls made, outcomes logged - rather than to any downstream result, the following are not, by themselves, valid grounds for a refund or billing dispute:

  • a lead or contact failing to attend, respond to, or follow up on a logged meeting or call;
  • a lead’s or contact’s disinterest in, or dissatisfaction with, the Poster’s product or business; or
  • the Poster’s own subjective view of a SalesAgent’s performance, where the logged call and outcome are not themselves disputed.

5.3 If you believe you have been charged in error, or that a logged call or outcome did not in fact take place as recorded, contact us at support@dialchamp.com before contacting your card issuer or bank. We will investigate in good faith and issue a refund or credit where we agree a charge was not properly earned under clause 5.1.

5.4 You agree not to initiate a chargeback, dispute, or reversal with your card issuer or bank without first raising the issue with us under clause 5.3 and giving us a reasonable opportunity to resolve it. Initiating a chargeback in breach of this clause does not waive our right to recover the disputed amount from you by any other lawful means, and we may suspend or terminate your account while a disputed chargeback is unresolved.

6. Subscription Terms and Cancellation

6.1 Subscriptions renew automatically at the end of each billing period until cancelled. You may cancel at any time from your account settings; cancellation takes effect at the end of the then-current billing period, and we do not provide refunds or credits for the unused portion of a period.

6.2 We may change subscription pricing on notice to you; continued use of the Site after a price change takes effect constitutes acceptance of the new price.

7. SalesAgents: Independent Contractor Status and Payment

7.1 SalesAgents provide calling services as independent contractors, not as employees, workers, partners, or agents of DialChamp. SalesAgents are solely responsible for their own tax, national insurance, and any other statutory obligations arising from amounts earned through the Site.

7.2 DialChamp does not guarantee any SalesAgent a minimum amount of work, bookings, hours, or income. Access to Jobs is made available at DialChamp’s discretion based on the information a SalesAgent provides.

7.3 Amounts earned by a SalesAgent are held for a period (currently 7 days from the related charge) before becoming available to withdraw, to allow time for billing issues to surface. Once an amount has been paid out to a SalesAgent, DialChamp will not seek repayment of it as a result of a Poster’s billing dispute or chargeback, except where the amount was obtained through the SalesAgent’s own fraud, misrepresentation, or breach of these Terms and Conditions.

8. No Guarantee of Results

8.1 DialChamp makes no representation or warranty, express or implied, as to the results any Poster will obtain from using the Site or engaging any SalesAgent, including as to lead quality, meeting show-up rates, conversion, or sales. Outcomes depend on factors outside DialChamp’s control, including the Poster’s own product, pricing, and target contacts.

9. Compliance with Calling and Telemarketing Laws

9.1 Posters are solely responsible for ensuring that any contact list, script, or call campaign they submit through the Site complies with applicable telemarketing, data protection, and do-not-call laws in every jurisdiction being called into, including obtaining any consent required before a contact is called.

9.2 SalesAgents are solely responsible for complying with applicable telemarketing and consumer protection laws when making calls, including honouring do-not-call requests logged on the Site.

9.3 DialChamp may suspend or terminate access to the Site for any Poster or SalesAgent reasonably believed to have violated this clause.

10. Governing Law and Dispute Resolution

In the unlikely event we end up in a legal dispute, DialChamp and you agree to resolve it in the courts of England and Wales, under the laws of England and Wales.

If you live in the Designated Countries: You and DialChamp agree that the laws of England and Wales, excluding conflict of laws rules, shall exclusively govern any dispute relating to this Contract and/or the Services. You and DialChamp agree that claims and disputes can be litigated only in England and Wales, and we each agree to personal jurisdiction of the courts located there.

For others outside of Designated Countries: You and DialChamp agree that the laws of England and Wales, excluding their conflict of laws rules, shall exclusively govern any dispute relating to this Contract and/or the Services.

DialChamp LIMITED
United Kingdom