Automated Ofgem Compliance for
UK Energy TPIs
Dialchamp delivers 100% automated call auditing paired with instant AI remediation. Every live call is monitored against Ofgem’s conduct rules. If a broker commits a breach, Dialchamp automatically flags the call for you to review. On top of that brokers can also train against an AI that simulates real sales scenarios to ensure they are ready to hit the market effectively and compliantly.
Live call monitoring
Peace of mind that your brokers are trained to the new Ofgem rules
DialChamp connects directly to your dialler, so once a broker goes live every real call is monitored against Ofgem's conduct rules in real time. Anything that doesn't pass — an undisclosed fee, a pressure close, an inaccurate claim — is flagged on the call with the moment and the reason, and dropped straight into a follow-up queue for your compliance team to action.
Train your brokers to pass the new Ofgem rules with our AI-powered training platform
A typical brokerage spends six to eight weeks shadowing and script-drilling before a broker dials consistently and compliantly. With DialChamp they can run 30–50 scored calls in their first fortnight — each one graded on the pitch, Ofgem compliance, objection handling and the close, with the exact quotes that earned or lost the marks.
Pass or fail
A pass mark against the call’s goal
Each scenario has a job — book the review, hold the renewal, get the letter of authority. If the broker walks away without it or commits a breach, the report says fail and explains exactly where the call slipped, in plain English.
Listen back
Replay the call with the moments pinned
Coaching notes and compliance flags sit on the recording timeline, so brokers jump straight to the second it went wrong. Talk/listen ratio and filler words are counted on every call — watch the ums fall week on week.
Scored on the moments
Graded on the exact quote, not a gut feel
The opening pitch and every objection get their own mark, with the line that earned it quoted back word for word. Brokers see precisely which sentence lost the prospect — and drill it again on the next call.
The new Ofgem rules
“Trained” now means compliant, and it’s enforceable
Ofgem’s non-domestic reforms put broker conduct on the hook for the first time — one bad habit picked up in week one can now cost you a supplier relationship. So the rules live inside training itself: not a laminated sheet by the phone, but part of the score on every practice call.
Commission must be disclosed
Business customers have the right to see, in writing, what the broker earns on their contract.
The AI prospect asks about fees on unpredictable calls. Brokers who dodge, fudge or bury the commission fail the call.
No pressure selling
Artificial deadlines, invented price rises and pushy closes are exactly the conduct the new rules target.
Phrases like “this price is gone by 5pm” are flagged on the recording timeline and coached immediately after the call.
Claims must be accurate
Savings figures, contract terms and exit arrangements have to be true and complete — not just persuasive.
Scenarios are built on your real price book, so a broker who invents a unit rate or overstates savings is caught in the report.
Customers must know their redress route
Small businesses can now take broker disputes to the Energy Ombudsman, and suppliers are expected to work only with brokers who meet these standards.
Closing checklists require the broker to signpost complaints handling before the deal is done — it’s part of the pass mark.
DialChamp is a training tool, not legal advice — your compliance team sets the standards, we make sure every broker can meet them under pressure.
Certificate of completion
Compliant Energy Sales Training
Awarded to
Jamie Carter
Completed 42 assessed roleplay calls covering pitch, objection handling and close, scored against Ofgem’s non-domestic conduct standards.
Issued
14 July 2026
Verification ID
DC-2026-04871
Digital certification
Proof your brokers trained on the rules, not just the script
When a broker passes the programme they receive a digital certificate with a unique verification ID — a record of the assessed calls behind it, including the compliance checks they cleared.
- Show suppliers your desk trains to the new conduct standards when they review their TPI panel.
- Give new brokers something to earn in their first month — and something to show the next employer that isn’t just a dialler stat.
- Keep an audit trail: every certificate links back to the scored calls it was earned on.
Questions brokers ask us
Anything else — book a demo and ask on the call.
Can I white-label the software?
Yes. Aggregators and networks can run DialChamp under their own brand — your logo, your colours and your own domain — so every brokerage on your panel trains and gets audited inside software that looks like yours, not ours. Get in touch on a demo to talk through set-up for your panel.
How realistic is the AI prospect?
It speaks, interrupts and objects in real time on a live voice call. Personas are UK business owners your brokers will actually meet — a café owner on out-of-contract rates, an office manager who “already has a broker”, a factory director who wants everything by email. Each has a personality, a contract situation and a temper of its own.
Which Ofgem rules does the scoring cover?
The conduct areas from Ofgem's non-domestic market reforms: commission disclosure, pressure-selling and misleading claims, accuracy of contract and pricing information, and signposting complaints and the Energy Ombudsman. You can tighten the thresholds beyond the rules if your compliance team wants a higher bar.
Where does “half the time” come from?
Volume and feedback. A broker shadowing live calls might hear a real objection a handful of times a week; on DialChamp they face one every call and get a scored report each time. Desks using daily roleplay move brokers from classroom to consistent live dialling in roughly half their previous onboarding period — we'll show you the before/after on a demo.
Can we use our own script and price book?
Yes. Scenarios are built from your pitch, your objection matrix and your live rates, so brokers practise the calls they'll actually make. Generic scenarios are included to get started on day one.
What does the certificate actually certify?
That a named broker completed your assessed programme: the number of scored calls, the skill areas passed, and the compliance checks cleared — each certificate has a verification ID that links back to the underlying call reports.
How is it priced?
We give you a flat fee based off the size of your business and how many minutes of calls you will likely need. There are no limits to how many brokers can use the platform under under any of the plans.